FAQ's

Can my ring be resized?

Most of the time, yes! Depending to the type of the ring, your ring can be resized to fit you perfectly. We offer a resizing service to make sure your newly purchased ring has already been resized to your size when you receive it. You can use this service by adding the resizing service, which you can find under ‘services’, to your basket and let us know your ring size in the comments with your order. The price for resizing a ring is €45.

 

Do you ship internationally?

Yes we do! We offer free worldwide shipping with DHL express. Please do note that this shop is based in the EU. Buyers outside the EU might be subject to import taxes and/or VAT.

 

Do you offer any type of payment plans?

Yes, at Antique Castle Rings we accept layaways and payment arrangements. If you want to use a layaway plan for a purchase, we ask a minimum and non-refundable deposit of 25% of the total purchase price down upon agreement. The duration of layaways varies depending on the total price of the item. If you want to cancel a layaway, 15% of the purchase price will be kept as a restocking fee, with the remainder converted into shop credit.

For the complete terms and conditions for layaways, please got to our ‘terms of service’ page.

 

What is ACR’s return policy?

We have a 14-day return policy, no questions asked. This means you have 14 days to request a return from the moment you receive your item. Items that have been resized or items that have had personal conversion cannot be returned, as well as sale items or gift cards.

For our complete return policy and return instructions, please go to the ‘Return policy’ page on our website.